IT. CLOUD. SECURITY.
Technology,
in sync.
IT support, Microsoft 365 and security, brought together with care. Practical technology for a business that’s moving forward.
01 / SERVICES
One partner.
A more connected business.
The essentials, thoughtfully brought together. Choose the support your business needs, with a scope that makes sense for you.
01 / Managed IT services
Keep everyday IT organised.
Day-to-day support and a more organised IT environment.
Explore this service
When support is reactive, everyday issues interrupt work and important maintenance can be missed.
How we can help
- Helpdesk support for users, devices and business applications
- Server administration, operating-system updates and application patching
- Routers, switches, Wi-Fi, firewall and VPN management
- IT asset records, configuration documentation and handover information
- Service levels, escalation routes and reporting agreed for your business
The aim
A defined support arrangement with visibility into maintenance, incidents and the next priorities.
02 / Microsoft 365 management
Make your cloud workspace work.
Make Microsoft 365 a secure, useful part of the working day.
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Unused licences, unclear permissions and disconnected collaboration tools can create unnecessary cost and complexity.
How we can help
- Tenant reviews, configuration and licence right-sizing
- Email migrations, Exchange administration and shared mailboxes
- Teams, SharePoint and OneDrive setup and permissions
- Multi-factor authentication, conditional access and data-protection policies
- User onboarding, offboarding, training and adoption support
- Independent Microsoft 365 backup and retention planning
The aim
A workspace organised around the way your team communicates, shares information and manages access.
03 / Cybersecurity
Build protection in layers.
Protect people, devices and information with layered safeguards.
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Phishing, compromised accounts and unpatched systems can expose business information and interrupt operations.
How we can help
- Endpoint protection and detection-and-response configuration
- Email filtering and anti-phishing controls
- Firewall management and network vulnerability assessments
- Security awareness training and simulated phishing exercises
- Access controls, encryption and technical data-protection safeguards
- Incident response planning and credential-exposure monitoring
The aim
A prioritised security plan that supports your organisation’s risk management and data-protection responsibilities.
04 / Backup & recovery
Plan beyond the backup.
Protect critical information—and plan how to recover it.
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A successful backup job is only one part of recovery. Businesses also need accessible copies, tested restores and clear priorities.
How we can help
- Scheduled server, workstation and cloud-data backups
- Offsite copies and a backup design informed by the 3-2-1 principle
- Microsoft 365 mailbox, SharePoint and OneDrive protection
- File-level and system-image recovery where supported
- Restore tests, backup-failure alerts and recovery documentation
- Agreed recovery-time and acceptable-data-loss targets
The aim
A recovery approach designed around the systems and information that matter most to your business.
05 / VoIP solutions
Keep business conversations connected.
Connect business calls across desks, devices and locations.
Explore this service
Missed calls, ageing phone systems and disconnected remote workers make communication harder than it needs to be.
How we can help
- Hosted PBX configuration and extension planning
- Auto-attendants, voice menus, queues and hunt groups
- Desktop and mobile calling applications
- Number-porting coordination and handset provisioning
- Call recording, reporting and multi-site communication
- Connectivity, power resilience and call-failover planning
The aim
A phone system scoped around your call flows, working locations and connectivity requirements.
06 / Proactive monitoring
Make issues easier to spot.
See system health clearly and turn alerts into action.
Explore this service
Storage growth, failed backups and deteriorating connectivity are easier to address when someone can see the warning signs.
How we can help
- Monitoring of agreed servers, endpoints and network equipment
- Availability, connectivity, latency and performance checks
- Storage-capacity trends and hardware-health indicators
- Alert thresholds, ownership and escalation procedures
- Patch, firmware and security-subscription tracking
- Health reports with maintenance and capacity recommendations
The aim
Better visibility into the environment, with an agreed process for investigating issues and planning improvements.
Service scope, licensing, support hours, response targets and third-party costs are confirmed in your proposal. Ask us about IoT, custom software and workflow automation alongside your core IT services.
WHAT WE DO
Practical technology for your business.
- Managed IT
- IoT & connected devices
- IT solutions
02 / CLARITY BEFORE COMMITMENT
Good technology starts
with a clear plan.
We take time to understand the environment before recommending a solution. Clear responsibilities, practical priorities and a documented scope guide the work.
Technology should fit
the way you work.
Start with the people and processes behind the requirement. Then choose the right tools, connections and support.
Tell us what you have in mindA defined scope
Systems covered, exclusions, support channels and escalation responsibilities.
Access you understand
Administrative roles, account ownership and access arrangements documented.
Recovery priorities
Backup coverage, restore testing and recovery targets agreed for your environment.
A straightforward way forward.
01 / Assess
Review your users, equipment, network, cloud services, backups and immediate risks.
02 / Plan
Agree priorities, service scope, responsibilities, costs and escalation arrangements.
03 / Onboard
Coordinate access and handover, document the environment and introduce the agreed tools.
04 / Manage & improve
Handle support, review monitoring and maintenance, and plan the next improvements.
03 / YOUR QUESTIONS
A little clarity,
before we begin.
Can you take over from our current IT provider?
We start by reviewing your systems, access and existing agreements. Any transition needs a documented handover and change plan. Timing and disruption depend on the environment; we assess those before proposing a rollout.
Do you offer all six of these services?
Yes. Our service offering covers managed IT, Microsoft 365 management, cybersecurity, backup and recovery, VoIP and proactive monitoring. The technologies, coverage and responsibilities included in an engagement are confirmed in its proposal.
What response times and support hours apply?
Support hours, response targets and escalation routes are agreed in your service agreement. Contact us with your requirements so that the appropriate coverage can be discussed.
How much will it cost?
Pricing depends on the systems, users, service scope and support coverage required. We will discuss those requirements before preparing a proposal.
Can you help with Microsoft 365 and existing equipment?
We can assess your Microsoft 365 environment and existing infrastructure. Compatibility, licensing and any changes needed are reviewed before the work is scoped.
Do you provide remote and on-site support?
We will discuss the support method that suits the issue and your location. On-site availability, travel and any associated costs need to be confirmed in the proposal.
Can you work alongside our existing IT team?
Yes. We can scope support around your internal team or existing providers, with clear ownership of tasks, access and escalation. The engagement can focus on selected systems or a broader managed service.
Will we retain control of our accounts and systems?
Account ownership, administrative access and handover requirements should be documented from the start. We agree who has access, what they are responsible for and how that access is reviewed.
Are backups included with Microsoft 365?
Microsoft 365 retention, recovery features and file synchronisation serve different purposes from an independent backup. We review your requirements and scope the protection, retention periods and restore testing needed.
Can you help us plan for connectivity or power interruptions?
We can assess internet failover, remote-access requirements, phone routing and the dependencies that affect continuity. The appropriate options depend on the equipment, providers and power arrangements at your site.
04 / LET’S TALK
Let’s make
things work better.
Tell Pieter what you’d like to improve. We’ll start with a conversation about your business, your systems and the next practical step.
Send us your enquiry below. We’ll use these details to respond to your request. Please don’t include passwords or sensitive account information.
[email protected] · South Africa